Frequently Asked Questions

Facebook and Instagram Templates with Pre-Written Content

How do I access my content?

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After completing the checkout process, a 360 Neuro Health team member will email you with instructions on how to access the templates.

Do I need a Canva account to edit the elements?

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Yes, you will need a FREE Canva account to edit your templates.

What can I customize?

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You can edit fonts, colors, text, graphics, and even upload your logo.

Can I change the pre-written content?

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Absolutely! Feel free to add your voice to the content to fit your needs.

What is your refund policy on this product?

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Due to the digital nature of this product, there will be no refunds or exchange of items once a purchase is complete. 

License Agreement

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Please click here to review Canva's content license agreement. These templates were created by 360 Neuro Health and are not affiliated with or endorsed by Canva in any official way.

INTEGRATE

How many videos are there total?

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There are 126 total videos: 48 Optokinetic videos, 44 Vestibular Ocular Reflex (VOR), 19 Smooth Pursuit videos, and 15 Saccades videos. We will add more content every month.

How long does it take for me to receive my customized link?

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Once you purchase INTEGRATE, you will be directed to a form where you will provide us with your information. It will take up to 5 to 7 days to receive your customized link.

Is new content added frequently?

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es! We will be adding fresh content regularly.

How do I share this with patients/clients?

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The program can be accessed by a private link with login credentials.

What is the recommendation on how to begin the program?

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These videos are provided when deemed appropriate from the evaluation. Every successful treatment outcome begins with an accurate assessment. The individual should be able to keep the object as stable and clear as possible before increasing the difficulty. Exercises may increase their symptoms. If so, allow the individual to rest. A sample guideline to follow is the 5 minute rule. If their symptoms decrease within 5 minutes of rest, then you can continue. It is recommended that you begin the program in a more stable position (e.g., standing) and progress to less stable positions (e.g., standing on a firm surface with a wide base of support to more narrow then progressing to unstable surfaces) and perform at varying distances from the screen.

How long do I have access to the program?

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As long as your account is active, you will have access to the program.

What is the recommended screen size for the OPK videos?

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Although there is currently no clearly defined parameters on screen size, it is generally agreed that a phone is too small, so using a larger desktop screen or television monitor is recommended (Pavlou, 2013).

What is the recommended screen size for the VOR videos?

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The VOR treatment videos can be viewed on any device. It is recommended to view the oculomotor treatment videos on larger screens.

Can I cancel my account at any time?

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Yes! To cancel your account, email us at support@360neurohealth.com.

If I purchase INTEGRATE, how many users can utilize this program?

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INTEGRATE is purchased under a standard license agreement for a single user and unlimited patient/client use. If you would like an extended license for multiple users, please email support@360neurohealth.com for group pricing.